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Opportunity Details
SparkPoint Front Desk Coordinator
Role:
This position supports the newly created
Responsibilities Include:
· Opening and closing center
· Booking clients for appointments in an online appointment program for SparkPoint services as well as setting appointments for free VITA tax services
· Educating potential clients on SparkPoint services
· Making follow-up calls on client’s overall experience
· During tax season (Feb-Apr): helping with clients for the VITA tax program and answering any questions regarding the program
· Making sure service providers needs are taken care of
· Inputting data from intake forms to an excel spreadsheet
· Keeping a call log of every call that comes into the center
· Keep track of VITA tax clients as well as EOC clients that come to the center. Experience in Microsoft Excel is needed.
Required Qualifications:
Candidate MUST be fluent in both Spanish and English. Must have ability to absorb information quickly and work in a fast-paced environment. Working knowledge of Microsoft Word and Excel desired. Excellent customer service skills needed. Must have ability to work with a diverse client population, especially those with financial troubles.
Time Commitment:
This is an opportunity to work short term or on an ongoing basis. Preferred applicant can work at least 3 days a week part-time hours: Mon 9-1, Tues 1-5, Wed 3-5, Thurs 1-6, Fri 9-1
Why Volunteer?
· Flexible schedule
· Strengthen your resume
· Meet new people and establish connections, references and friends
· Use your skills in a productive and meaningful way
· A chance to help your community
· Personal growth
· It’s fun!
Additional Comments:
The volunteer’s role is critical in helping the Spanish speaking population get the financial services they may need.
How to Apply:
- Visit
Or download it from our website:
- Submit final application to:
Email: mtav@unitedwayfresno.org
Ph: (559) 243-3663
Fax: (559) 228-8159
Family Services
Age Minimum (with Adult): 18+, Minimum Age:18+
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