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Opportunity Details
2-1-1 Disaster Response Call Specialist
Role:
The Emergency Response Call Specialist will directly increase the capacity and community outreach of 2-1-1
Responsibilities include:
The Disaster Response Call Specialist will report to work after a disaster strikes the county and will be asked to:
- Provide Information & Referral to distressed callers.
- Remain calm and professional.
- Input correct data to database.
- Multitask and keep track of various calls.
- Provide “Rumor Control”
- Identify misleading disaster relief information
- Confirm or correct it.
- Identify misleading disaster relief information
- Keep open communication with callers and other call specialists.
Required Qualifications:
- Ability to remain calm in distressful times.
- Good communication skills. Both oral and written.
- Desire to help county residents in need.
- Ability to organize large amount of data.
- Must be at least 18 yrs of age or older.
Time Commitment:
The commitment of the Call Specialist is a peculiar one. Emergency Response Call Specialists are asked to commit to 6-7 hrs of training. After trained, a Call Specialist will remain in contact with the 2-1-1 Fresno County Volunteer Coordinator by completing minimal monthly communications and special assignments. However, the major commitment a Call Specialist makes is to respond to a crisis situation by reporting to volunteer at 2-1-1
Why Volunteer?
· Flexible schedule
· Strengthen your resume
· Professional training program
· Expand your knowledge of community resources
· Meet new people and establish connections, references and friends
· People who volunteer are 42% happier.
· Have the opportunity to practice in-demand job skills.
· Use your skills in a productive and meaningful way
· Develop new skills and improve talents
· A chance to help your community
· Personal growth
· It’s fun!
How to Apply:
For more information, questions, or to apply, please contact
Disaster & Emergency Services
Age Minimum (with Adult): 18+, Minimum Age:18+
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